Questions, answered plainly
No small print, no “on request”.
- Is this only for celebrities?
- No — that is the point of the name. It is the same service recognisable people use, and anyone can book it online at a published price. No application, no membership, no invitation.
- What does it actually cost?
- From ₹1,500 per traveller, GST included. Every airport's price is on its own page. Nothing on this site is quoted "on request".
- What is the difference between Red Carpet and Red Carpet Plus?
- The lounge. Red Carpet is the greeter, the porter, check-in and the queues handled. Red Carpet Plus adds two hours of airport lounge on departure, fast-track check-in and a free reschedule.
- Can you get me through immigration faster?
- Nobody can make an immigration officer go faster — immigration is run by the Bureau of Immigration, not by any ground handler, so we never promise a clearance time. At Delhi, Mumbai, Bengaluru, Red Carpet and Red Carpet Plus include a host who stays with you in the immigration queue on international flights. Elsewhere what you get is an agent at your shoulder, your bags carried, and the right channel found first time. We will not tell you otherwise.
- Which airports do you cover?
- 21 in India: Navi Mumbai, Jaipur, Ahmedabad, Lucknow, Thiruvananthapuram, Guwahati, Mangaluru, Visakhapatnam, Hyderabad, North Goa, Chennai, South Goa, Delhi, Noida, Kolkata, Tiruchirappalli, Bhubaneswar, Dehradun, Mumbai, Bengaluru, Chandigarh.
- How will my parents find the person meeting them?
- They do not have to look. Our team is at that airport's designated meeting point holding a placard with their name on it, from before the flight lands.
- My flight is delayed. Do I lose the booking?
- No. If the airline delays or reschedules you, we move your booking to the new flight time free of charge.
- Can I cancel?
- Free up to 24 hours before service — 100% back, no deductions, in your account within 5–7 working days.
- What if nobody turns up?
- Show-Up Guarantee: if your greeter is not at the agreed meeting point, you get all of your money back.
- How is the price set?
- At Mumbai, Navi Mumbai, Ahmedabad, Jaipur, Lucknow, Thiruvananthapuram, Guwahati and Mangaluru, you pay the same price as the airport's own meet and greet service charges on its website (checked 21 Oct 2026). Everywhere else, one published price we set ourselves. GST included, nothing "on request".
- Is the price per person or per booking?
- Per traveller. A family of four pays four times the per-traveller price. Child policy varies by airport — ask us before you book.
- I'm flying in a few hours. Too late?
- Usually not, but a booking made inside 24 hours carries an express charge, and at some airports only the higher plan can be confirmed at that notice. The booking form tells you before you pay.
- Is lounge access available everywhere?
- No. Chennai has no lounge we can genuinely include, so there is no Plus plan there — you will see one plan rather than a lounge we cannot deliver. There is also no arrival lounge at any Indian airport, so the lounge is a departure benefit.
- Who actually runs this?
- The Elite group: CelebAssistance is run by Elite World Services Limited, in airport assistance in India since 2020. Airport price, celebrity standard.
- How do I reach a human?
- Call or WhatsApp +91 73749 47566, or email support@celebassistance.com. Someone answers.
The terms, in full
- All rates are per person / per head. 18% GST applies — the total shown at checkout is always GST-inclusive.
- Show-Up Guarantee: if your greeter isn't at the agreed meeting point, you get 100% of your money back.
- Free cancellation up to 24 hours before service — 100% refund, no deductions, within 5–7 working days.
- Flight delayed or rescheduled by the airline? We move your booking to the new flight time free of charge.
- Express surcharge applies for bookings made within 24 hours (within 12 hours for Porter / Basic): ₹1,000 (Domestic) + GST, ₹1,500 (International) + GST. At Mumbai (BOM) it is 50% of the booking value + GST instead. Premium and Elite at Ahmedabad (AMD), Jaipur (JAI), Lucknow (LKO), Guwahati (GAU), Thiruvananthapuram (TRV) and Mangaluru (IXE) carry the airport operator's own express charge instead: ₹300 (Domestic) + GST, ₹500 (International) + GST.
- Buggy / Golf car is operated at Delhi (DEL) and Mumbai (BOM) only, and even there is subject to availability on the day and to the airport's own terminal concept. It is not part of any plan at our other airports.
- Each additional guest is charged at the same per-person rate, shown before you pay.
- Children under 5 travel complimentary with a paying guest — add them to the booking with their age.
- Full charges apply for No-Show on selected plan.
- Changing your own plans: one rescheduling per booking is free when requested at least 24 hours before the service. A cancellation or amendment with less than 24 hours' notice is treated as a No-Show.
- Confirmation subject to availability of service slots.
- Tariff valid till 31 March 2027. Rates may change if airport or partner charges change.
- Our team does not interfere with AAI, CISF, Bureau of Immigration, Customs, or any airport authority.